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Tips for Help Desk Agents

  • Deal with users as equals

     

  • Learn to gauge a user's technical experience 

     

  • Teach users to be self-reliant

     

  • Learn to say no

     

  • Break the monotony

     

  •  Learn to steer tough situations

     

  • Lighten the mood

     

  • Don't take things too personally

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    via intranetjournal

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    16 months ago
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