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- Focus on the speaker and let them know you are listening by giving verbal cues.
- Make eye contact, look at the person you are speaking to or who is speaking to you.
- Avoid interrupting.
- Ask questions and try to see the other person's point-of-view.
- Acknowledge the other person's feelings.
- Be patient when you don't understand.
- Express your point-of-view and make a conscious choice about your response.