1. Stay Focused

    

2. Listen Carefully

    

3. Try To See Their Point of View

    

4. Respond to Criticism with Empathy

    

5. Own What’s Yours

    

6. Use “I” Messages

    

7. Look for Compromise

    

8. Take a Time-Out

    

9. Don’t Give Up

    

10. Ask For Help If You Need It

via about.com