Top tips to improve your telephone customer service
A customer’s first contact with an organization is often by telephone. That's why it's helpful to periodically evaluate how your organization receives and manages phone contact and identify opportunities to improve the quality and accuracy of communications.
10 Tips for Improving Telephone Customer Service
1. Have people your customers can understand.
2. Voice recognition programs are like a trip to Hell.
3. Playing the same message over and over and over is worse than silence.
4. Don't use my name every third word - it's annoying.
5. Don't suggest in your stupid recording that I go to your stupid website.
6. Make it easy for me to find the right number.
7. Train your people!!
8. If your desperate customers have to get help from other desperate customers, you really suck.
9. Find a way to not ask customers for the same information over and over and over.
10. Hire less bitter people.
via articlesbase
pic via 3jr.co
Guide to Improving Your Telephone Manners
- Have the equipment you need to handle your call load,
- Have a prepared script that includes a proper greeting,
- Handle incoming calls and returning calls promptly and helpfully.
via business
Improving Customer Service on the Phone
- Avoid Call Handling Pitfalls
- Consider Voice Processing Technology
- Know the Benefits of Voice Processing Solutions
- Keep Mobile and Remote Staff Connected
- Select the Appropriate Voice Processing Options
full list via bnet
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