via econsultancy

1. Don’t give stock responses when customers are not asking stock questions!

2. End the call or email on a high note for the customer.

3. In emails, use “exaggerated courtesy.”

4. Remove or reword phrases in your email that could be considered rude.

5. Consider outsourcing your customer service.

6. Ask customers what they want!

7. Acknowledge their pain and make it right!

8. Avoid over compensating for your company’s mistake.

9. If possible, give customers a choice as to the solution to their problem.

10. If you do it carefully, you can use some customer service situations to upsell customers.

via smallbusinessbrief

1. Stick to the point

2. End the email or call on a high note

3. Use "exaggerated courtesy" in your emails

4. Consider outsourcing customer service

5. Acknowledge customer problems and find solutions

via morebusiness

pic via websmithgroup

1. If you are liaising with someone that you have never met, pick up the phone

2. Remember that tone is harder to comprehend on paper

3. Make yourself available 

via gottaquirk