Tip 1: Stay calm

Tip 2: Encourage communication

Tip 3: Get clear on what is wanted

Tip 4: Focus on a win-win outcome

Tip 5: Set some ground rules

via ezinearticles

pic via all-things-conflict-resolution-and-adr

• Identify the problem.
• Allow every person involved to clarify his or her perspectives and opinions about the problem.
• Identify the ideal end result, from each party’s point of view.
• Figure out what can realistically be done to achieve each individual’s goals.
• Find an area of compromise.
• A little forethought can go a long way toward preventing conflicts among coworkers.
• Bring issues out in the open before they become problems.
• Be aware of triggers, and respond to them when you first notice them.
• Have a process for resolving conflicts — bring up the subject at a meeting, and get agreement on what people should do in cases of differing viewpoints.
• Make sure everyone understands the company’s goals and expectations, including what's expected of each individual.
• Provide appropriate training for all employees.
• Recognize and praise accomplishment.
• Discourage gossip, and don’t put people in the position of spying or reporting on each other.
• Make sure expectations are realistic and consistent with job descriptions.

via allbusiness

1: Ask questions

2: Analyze expectations

3: Recognize differing perspectives

4. Identify mistakes

5: Watch out for emotional triggers

6: Focus on preventing escalation

7: Take action to control the situation

8: Commit to working it out

9: De-escalate the conflict

10: Stay calm

via techrepublic