1. It takes time to be a great manager. You are not expected to know everything and everyone in a week. Spend a certain amount of time just observing what goes on. Making rash decisions early on (first three months) often sets the tone for the future.

2. Each day make a positive step (or two) in the right direction to become a great manager. Take time to understand your teams business, even if you were promoted from within it.

3. Think ahead. You are no longer the key day-to-day implementer. Book a room and have a one to one meeting with each of your team. Let them do most of the talking. Discuss their business, their role, their thoughts, ideas and aspirations. Listen carefully and take notes. When you have done this take time to formulate your plan for the next six months.

4. Discuss with your team your plan. Having discussed things with them, how you see the future, your vision, how you would like to work with them and set out your ground rules. Ask for their opinion and encourage debate on this.

5. Keep to your promises unless parameters change. If this is the case ensure you communicate the changes fully.

6. Learn how to delegate!

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• develop your management skills

• improve your communication with executive staff

• motivate your team, negotiating politics

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