1. Continuous improvement of your own emotional intelligence
2. Personal mastery of vision and values
3. Strong personal relationships with your direct reports
4. Frequent spontaneous coaching
5. Structured conversations when spontaneous coaching doesn't get the job done
Develop Your Emotional Self-Awareness
Take Responsibility for Your Actions and Feelings
Remember - You Are Not Your Emotions
Put Yourself In The Other Person's Shoes
Get Some Distance From The Bad Stuff