Fussy clients - Speak in simple terms, as to a retarded preschooler, about simple shit and speak slowly so that they know that they are being condescended to.
Whiny kids - Do not reward bitches for being bitches, whatever the context.
Whiny American minorities - Mock them.
Whiny white people - It’s like dealing with a dog, there is no capacity for shit like introspection or even actual thought, period.
1. Calling them “stupid” 2. Trying to “profile” the person 3. The “lucid” analysis 4. Pointing out typos/grammar errors 5. Calling them “racist” 6. Calling them pussy for not publishing their real name, or a picture of themselves 7. Calling them an “asshole”
2. Trying to “profile” the person
3. The “lucid” analysis
4. Pointing out typos/grammar errors
5. Calling them “racist”
6. Calling them pussy for not publishing their real name, or a picture of themselves
7. Calling them an “asshole”
1. Cruise the neighborhood at night. You’ll see the guy next door while he’s at home.
2. Talk with the local store owners. They’re always the first to tell you who the pains are, who stiffed them, and who’s involved in a lawsuit.
3. Walk the neighborhood during rush hour. Not just block, but the four blocks surrounding yours.
4. Look for basketball hoops, skateboard ramps, and trampolines, all tell-tale signs of the racket-maker.
5. Watch and listen for the barking and unleashed neighborhood dogs.
6. Poke around the town clerk’s office to find out which neighbors have filed for what.
7. Take a cyberspace tour on ‘Google Street View’ to check out empty lots and backyards that look like a landfill.
8. Check on-line registries for the location of any local sex offenders.
1. Be calm, never argue or accuse; avoid ‘you’ statements.
2. Don’t take their behavior personally.
3. State what you are observing: “Are you aware that you are yelling at me?”
4. Command respect: “I will not tolerate your abusive language.”
5. Use ‘I’ statements: “I want a solution that we can both commit to.”
6. Ask open-ended questions: “How do you see your goal fitting in with our current strategy?”
7. Listen first to understand their position, then ask them to listen to you: “I’ve heard you and now I’d like you to hear me out.”
1. Ask open-ended questions to draw them into a conversation. Avoid ‘why’ questions as these provoke defensiveness.
2. Ask them for their ideas around a solution: “What other ways might we solve this problem?”
3. Make the communication environment safe for them to be honest.
4. Talk honestly and directly but avoiding blaming and shaming.
5. Use ‘I’ statements: “I want a solution that we can both commit to.”
6. Be patient and persistent and show warmth and support.
7. Use a decision-making system to make it easier for passive people to make decisions.