via sbinfocanada
1. Ignorance of your product
2. Getting tongue-tied
3. Asking too many questions
4. Not picking up on hints from the customer
5. Keep the spiel short
6. Acting like buddies
7. Pretend that they are not the first walk-in you’ve had all day
8. Don’t smile too much and avoid laughing
9. Don’t repeat yourself
via notdirtywriter