#1: Have a clear contract with your client

#2: Get to know your client better

#3: Ask more questions

#4: Be willing to say no

#5: Be willing to say yes

#6: Be a problem solver

#7: Keep your distance

#8: Stay focused

#9: Be a learner

#10: Work at it

via techrepublic

Lesson 1: Call the client.

Lesson 2: Keep the client informed.

Lesson 3: Offer solutions.

Lesson 4: Watch those promises.

Lesson 5 : Add value.

via sbinfocanada

• Be calm. Never be hostile, attack a client, or write a flaming goodbye.
• Be understanding. Yes, you’re splitting up for you. Be sympathetic that ending a relationship is no easier for the client.
• Be concise. Don’t go on and on with explanations. Keep it short, simple, and polite.
• Be professional. Don’t drag up past events, point the finger or lay blame. It isn’t necessary.
• Be clear. Avoid vague comments. If you’re saying goodbye for good, say so.
• Be open. Some people don’t realize they’re being difficult. Leave room for possible discussion to work out issues.
• Be fair. Don’t a client stuck with an unfinished project. Offer to complete the work.
• Be reasonable. Leaving a client scrambling to make up for your loss isn’t nice. Give notice, if you can.
• Be mature. Don’t get into a back-and-forth email argument. If you’re quitting and there is no going back, don’t keep replying to emails that just drag out the situation.
• Be thankful. Every situation teaches us something about ourselves and working with others. Thank your client for the experience and what you’ve learned working with him.
• Be strong. Many people have a hard time speaking up for themselves and saying no. Gather your courage, and like Nike says, just do it.

via menwithpens