Top Customer Service tips

The People aspect of business is really what it is all about. Rule #1: Think of customers as individuals. Once we think that way, we realize our business is our customer, not our product or services. Putting all the focus on the merchandise in our store, or the services our corporation offers, leaves out the most important component: each individual customer.

0

197 Surefire Customer Service Techniques for People With No People Skills

wuha wuha - 16 months ago

  • The 16 most inexpensive and easy ways to win your clients' hearts and loyalty.  You'll be amazed at what these "little extras" can do for your business.  

  • Eliminate 80% of problems with customers simply by asking every prospect these 7 questions.  It's a lot simpler than you can imagine.

  • The 26 questions you must ask every client each time you talk to them to form long, lasting relationships.   

  • 12 characteristics to evaluate your clients' needs and create profitable relationships.  Learn exactly what they want and need before they tell you!

  • The only way to say "no" to customers that will make them want to do business with your company again.

  • Instantly increase sales by becoming an expert in your field.  You'll be surprised at how your expertise will increase the number of customers who will want to buy from you.  

  • How to close sales faster than you ever imagined by making realistic promises to your customers.

  • The secret way to tell customers "no" that builds your credibility and enhances relationships with clients.  This is more important than you think.

  • A specific way to spend your business' profits that immediately turns clients into repeat customers.

  • The key secret that ensures good relationships with your most profitable clients that your competitors will be dying to know.

  • 29 tips that'll have clients begging to spend loads of money with your business.  These tricks are easy but get amazing results.

  • The 2 word magic phrase that's simple to say but extremely effective in building a relationship with customers.  (Here's a hint: It's a substitute for "yes," "no," "I agree," or "I disagree" ?and it really works.) 

  • The client-satisfaction-accessing tool that gets strong testimonials to attract new customers.

  • The correct way to handle price complaints that strengthens relationships with clients.

  • How to easily profit simply by being polite.  This extremely valuable way to communicate with your customers that can get you more sales now.

  • The proper way to "toot your own horn" that makes clients appreciative and loyal to your company.

  • 3 topics you should never discuss with clients that will damage relationships with clients and lose you loads of sales.

  • The right way to react to the "rule of instant access."  You probably aren't doing this now and it's costing you a lot of sales.

  • 28 warning signs of difficult clients you should never deal with.  Knowing these will prevent you from wasting time on people who won't spend money with your company.
     
  • The 5-step process you must use to handle dissatisfied clients that can make you more money than you can imagine.

  • The 6 things you must never say to complaining clients.  This is the only way to properly deal with clients so you can keep their business.

  • The #1 rule in coping with dissatisfied customers and how saying just two words can keep their business.

  • Evaluate price-conscious clients and know exactly how much to charge them.  You're losing a lot of money not knowing this.

  • Know when to bargain with clients and how it can get you lots of sales.  Most people don't know this and you'll be shocked when you discover it.

    • via surefirecustomerservicetechniques.

    0

    8 Rules For Good Customer Service

    wuha wuha - 16 months ago

    1) Answer your phone.

    2) Don’t make promises unless you WILL keep them.

    3) Listen to your customers.

    4) Deal with complaints.

    5) Be helpful - even if there’s no immediate profit in it.

    6) Train your staff (if you have any) to be ALWAYS helpful, courteous, and knowledgeable.

    7) Take the extra step.

    8) Throw in something extra.

    via sbinfocanada.about

    0

    10 Customer Service Tips

    wuha wuha - 16 months ago

    1. Remember there is no way that the quality of customer service can exceed the quality of the people who provide it.

    2. Realize that your people will treat your customer the way they are treated.

    3. Do you know who your customers are?

    4. Do your customers know who you are?

    5. For good customer service, go the extra mile.

    6. Are your customers greeted when they walk in the door

    7. Give customers the benefit of the doubt.

    8. If a customer makes a request for something special, do everything you can to say yes.

    9. Are your customer service associates properly trained in how to handle a customer complaint or an irate person?

    10. Want to know what your customers think of your company? Ask them!

    via sbinfocanada

    About the list

    wuha
    3 items By 1 people
    Creator:
     
    16 months ago
    Cobuilder:
    Anyone
    Channel:
    Business
    Tag:
    Series:
    Add a list to seriesadd item

    Hack your customer

    see all

    business lists

    see all