Customer relationship management software is important for businesses that are both small and large. Freelancers and small businesses need such a system as much as large businesses and enterprises do. Well, maybe you need it a bit more if you have millions of customers, but that said: managing your customer relationships is not only tricky and often complicated, it’s essential to running a successful business.

Software makes such a complicated and time-consuming aspect of your business easier to handle and more efficient. There are many web-based CRM applications available, so let’s take a look at a few of the options available to you.