1. Potential Solution
2. Short And To The Point
3. Talk In Terms Of Your Own Mistakes
4. Allow Others To See Their Own Mistakes For Themselves
5. Allow The Other Person To Retain Their Dignity
6. Finish On A Positive Note
7. The End Result
1. Decide on your objective up front, and remember it.
2. Tread softly.
3. Be aware that you might not know the whole story.
4. Be careful about the word “why.”
5. Say what they can do better.
via pickthebrain