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The Internet is an impersonal place to shop. Because of this, the online customer feels little loyalty to you or your company. Many online shoppers won’t restrain their anger and upset either. They feel safe behind their anonymous email More...

If you are searching for someone and all you have is a phone number, it can be very hard to track them More...

A customer’s first contact with an organization is often by telephone. That's why it's helpful to periodically evaluate how your organization receives and manages phone contact and identify opportunities to improve the quality and accuracy of More...

In a survey of more than 2,000 consumers in the U.S and the U.K., nearly half (49 per cent) said poor service led them to change service providers in at least one industry over the past year. This according to 2005 survey results appearing in CRM More...

How would you like it if you had no control over your daily decisions? You want Vector cereal but you get Shreddies, you want a hot shower but the water comes out cold, and you want to watch playoff hockey but you’re stuck with Dancing with the More...

Some entrepreneurs are hesitant to start a company in a small town because they think their opportunity to grow will be limited.This can be true if you cannot adequately meet the needs of members of the community. But, there have been many who are More...

Loyal customers are the foundation of almost every business. Going the extra mile to provide outstanding customer service is the first step to customer loyalty. But there is more. Of course - your products and services in general need to be good. If More...

Originally, a reduction in the number of calls to a contact centre was given as the best reason to implement a customer service email More...

Customer service experts agree: Pay attention to your customers' experience when dealing with your business and you'll be paid back More...

Have you ever walked into the customers service department inside a business and seen the fake grenade on the desk with the sign that says “Complaint department please take a number”? If only handling customer complaints were as easy as the More...

If you’re getting ready to jump into the help desk fray, you’ll probably want to iron out a few things first. Veteran tech Jeff Dray learned this the hard way, and he shares some advice on what you should do before you take that first More...

Customer service focusing on stateside customers is nothing. In today's market place where the click of can cost you a satisfied now demands customer service whose entire purpose is to create sustainable customer More...